FAQs
Frequently Asked Questions (FAQs)
1. What is your shipping policy?
We offer shipping on all orders within a timeframe of 7 to 14 business days 🚚. Please note that shipping times may vary based on your location and any unforeseen delays with the carrier. We strive to deliver your luxury items as quickly as possible and will keep you updated on the status of your order. 📦
2. How long does it take to process my order?
Once you place your order, please allow 3-10 business days 🕒 for us to process it. This includes order verification, packing, and preparing your items for shipment. Once your order is processed and fulfilled, our shipping process begins. After receiving your tracking number, please allow 7-14 business days 🕒 for your order to arrive. Please note that these timeframes are estimates and may vary based on your location and the required delivery speed. We aim to provide a seamless and satisfactory shipping experience for our customers. You'll receive a notification once your order has been shipped! 📲
3. Do you offer refunds?
Unfortunately, we do not offer refunds on any purchases 🚫. All sales are final. Please be sure to review your order carefully before confirming your purchase. If you have any questions or need assistance, feel free to reach out to us via our Instagram, and we will be happy to help! 💬
4. Can I exchange an item?
Currently, we do not accept exchanges 🔄. We recommend checking the sizing and product details thoroughly before completing your purchase to ensure your satisfaction. ✅
5. Do you ship internationally?
At this time, we currently only offer shipping within the region 🌍. However, we are looking to expand and will update our customers once international shipping becomes available. ✈️
6. Can I modify or cancel my order?
Once an order has been placed and processing has begun, we are unable to make any changes or cancellations ❌. Please ensure your order details are correct before confirming your purchase. ✔️
7. How can I contact you for more information?
For any further questions or assistance, feel free to reach out to us directly via Instagram: @luxury.haven.boutique 📲💌. Our team will respond as soon as possible to assist you.